Quality Policy

Quality Applications

Private Lokman Hekim Hospital group is a general hospital health center, abiding by ISO 9001 quality management system and providing modern health services in world standards, and its services are approved by quality organizations.

In our hospital developing day by day and providing service with modern management and service understanding, all of our administration is authorized and responsible for determining problems that could affect the quality, for preventing and solving the reasons for improperness, for directing the personnel for customer satisfaction, for monitoring and verifying the results.

Our staff, selected with care, is equipped with quality education, in addition to their occupational and personal development trainings.

Based on the needs and demands of our patients, our main goal in applying quality management system is to provide timely and correct health services. Measurements are taken for eliminating any errors that could arise during this service presentation or for determining errors that could occur and repeat.

Quality Certificates

Our hospital was audited by TUV-Saarland in April, 2005 and received TUV-CERT ISO 9001-2008 Quality Management System Certificate. This certificate is still valid owing to inspections conducted.